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Home IT Support

The home laptop is central to our lives today, enabling email, video conferencing, online movies and kids homework. Anyone who’s ever experienced laptop problems knows you need support now, not when an IT guy can eventually get to it. Enter Vox Home IT Support; your instantly accessible, remote troubleshooting experts. The benefits are vast and include:

  • Access to skilled engineers, available from 07h00 to 21h00 during work days.
  • No expensive monthly minimum commitments for hours you may not use. We only bill for the hours spent with our engineers when you require assistance.
  • No waiting for onsite support – just activate an installed desktop icon and our technicians will remotely troubleshoot at the click of a button.
  • Bitdefender anti-virus and anti-malware, starting from only R29 per month.
  • Regular Windows updates to patch any identified security holes.

Through decades of experience, Vox Managed Services has created a support solution designed with home user needs in mind.

Our Home IT Support system prioritises the things that matter: safety, security, troubleshooting and convenience. Protect your data and enjoy convenient solutions as you need them. Enjoy peace of mind, ease of access and expert solutions – it’s that simple.

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Services Offered

Features & Benefits

  • Instant Access

    Remote access means you will be online with a Vox engineer within an hour of logging a support call.
    No need to wait days for somebody to come to your home.

  • Flexible Support Hours

    Problems don't just happen within office hours. Our skilled engineers are available from 07h00 to 21h00 for your convenience.

  • Peace of Mind

    Every remote session is recorded, with a full audit trail that allows us to identify which engineer undertook the work and what the changes were.

  • Security and Anti-virus

    We ensure your laptop has the latest anti-virus and anti-malware to protect your data against cyber criminals. Regular patching of OS vulnerabilities is also undertaken for additional peace of mind.

  • Low Monthly Fee

    A low monthly fee includes security software. In addition, our low cost per hour means that IT support costs are predictable.

  • Optional On-Site Support

    Should you require on-site support, our skilled field services team is available as of the next business day to visit your premises and assess the situation in person.

Frequently Asked Questions

It’s easy, our technicians are here to help. All customers have the option of logging support tickets via our help desk by sending an email at support@voxtelecom.co.za or via our support application loaded as standard with the product.

You only get billed for the time spent online or onsite with the Vox engineer.

We live in the age of cyber threats. Criminals are always looking for vulnerabilities to take control of a laptop and then demand a ransom to release it. With this in mind, and especially given the increased focus on working from home, your cyber security should be top priority. Many businesses have now made either a complete or partial shift to a digital sphere, and with that comes the added risk of your company data being increasingly compromised.

No, there’s no need to keep your existing laptop security and in turn double your costs. You are free to cancel your current package and save some cash in the process.

Absolutely. Next business day onsite support is available for your benefit as a billable extra. All you need to do is get in touch and let our team of experts take over.

Yes. Gone are the days where running a business costs a fortune in capital and purchase of equipment. Vox offers several IT rentals including laptops, UPS, printers,  and many more. Visit our website for more information on how you can benefit.

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