Listen to Chris Boshoff, senior product manager for LTE, as he discusses Vox’s low latency, high performance 5G offering on Smile FM.
Category: Product
FTTB for SMEs: It’s time to step into cost optimisation
Alain Schram, Sales Manager at Vox talks fibre-to-the-business trends and how cost-effective connectivity is reigniting the small to medium enterprise
FTTB for SMEs is no longer an enterprise-only option. Fibre-to-the-business (FTTB) gives South African small and medium enterprises access to reliable, fast and cost-effective connectivity that enables cloud adoption, remote work and measurable savings.
Micro, small and medium sized enterprises (MSMEs) comprise 90% of companies globally, providing 70% of employment and nearly 50% of the global gross domestic product (GDP). They’re the heart of the economy and the pulse of growth within the country, and one of their most important growth factors is connectivity.
According to the World Economic Forum, connectivity is a critical component of the small to medium enterprise (SME) success story, as it enhances digital knowledge and skills, improves innovation, drives sales and cuts costs.
In fact, it was a recent ITU study that found that 1% of mobile broadband penetration increased the GDP of developing countries by 0.20%. It is also essential that SMEs benefit from the increasingly accessible costs of fibre-to-the-business (FTTB).
FTTB costs have come down exponentially since their inception. Once out of the reach of any business but the enterprise, FTTB solutions are now cost-accessible, especially at the lower end of service packages. Even micro-SMEs can tap into the high-speed reliability of FTTB without breaking the budget in half.
This is, of course, the other benefit of this connectivity solution – its reliability. It isn’t subject to the vagaries of interrupted power outages, keeping companies connected regardless of where they are in the loadshedding schedule.
It also opens the door to the cloud. Cloud solutions are not exclusive to larger organisations any more. Sure, there are high-end, weighty platforms designed to carry the bulk of 600+ employees and a demanding workload, but there are equally lower-profile cloud solutions designed to give SMEs the same access to global markets and productivity solutions.
The elasticity, consistency and costs of cloud solutions are constantly evolving thanks to enterprise demand, which allows for SMEs to leverage FTTB and clamber inside the cloud and take advantage of the critical mass corporations have created. Cloud solutions today can prove far more cost effective to SMEs than acquiring, managing, and maintaining their own infrastructure with the required specialist skills.
In the past, SMEs were unable to compete with the enterprise when it came to cloud infrastructure functionality. Now, they have relatively unfettered access to public cloud platforms such as Azure, AWS or local Cloud providers, because of the economies of scale created by corporate adoption of Cloud infrastructure.
Gradual and incremental shifts into the cloud from a few licenses through to a server through to data storage can be managed in line with the SME’s budget. The only barrier to this realm is, of course, reliable connectivity. FTTB allows SMEs to connect to the cloud and gradually increase their investment based on their growth profile and strategy.
Wedded to the flexibility of the cloud and connectivity is improved employee productivity. SMEs can now also benefit from the ability to work from anywhere, giving their people more flexibility while potentially further reducing the costs of office space.
FTTB, unlike LTE, is fast and reliable enough to ensure that a SME’s cloud infrastructure remains accessible to allow for remote and hybrid working, while the robustness and security of the cloud negates worrying that systems will go down unexpectedly.
While there is risk – fibre relies on cables that can be affected by unforeseen events – it is not as prevalent as with other connectivity solutions that also rely on power and infrastructure to remain online. Cost-effective redundant connectivity solutions can also help mitigate this risk.
It’s hard to fully pin down the value of connectivity, but it delivers immense value to the South African SME. With complex infrastructural challenges in an increasingly volatile economy, SMEs need solutions that keep them in the game while reducing pressure on their bottom line. Connectivity must spin up solutions, not bills. FTTB’s increasingly accessible price point makes it easier for SMEs to use an array of connectivity-based solutions designed to shave costs as much as possible.
FTTB has moved beyond an expensive enterprise solution. Its increasingly low price point opens a multitude of digital doors for the SME, giving them the opportunity to move away from legacy solutions and on-premises hardware towards cloud-based collaboration platforms that save money while increasing productivity.
Learn more about Vox business fibre packages and get a tailored quote: visit vox.co.za or contact Business Support on +27 87 805 0500 / info@voxtelecom.co.za .
Frequently Asked Questions
What is FTTB and how is it different from residential fibre?
Fibre-to-the-business (FTTB) is a dedicated commercial-grade fibre connection that offers symmetrical speeds, lower contention and service levels tailored for businesses. Residential fibre is typically shared and prioritised for household use.
Can small businesses afford FTTB in South Africa?
Yes. FTTB costs have fallen; many entry-level packages are cost-effective for micro and small SMEs, enabling cloud migration without significant capital expenditure.
Will FTTB improve cloud performance for my business?
Absolutely. FTTB provides stable upload and download speeds needed for backups, SaaS use and real-time collaboration, improving cloud performance and reliability.
What should SMEs look for in a business fibre package?
Prioritise symmetrical speeds, low contention ratios, uncapped data options, VLAN support, redundancy options and responsive local support.
How reliable is FTTB during loadshedding or local outages?
FTTB itself is resilient compared with some other solutions, but outages can still occur. SMEs can add redundant connections or temporary failover services to reduce downtime.
Do I need specialist IT skills to move to cloud services on FTTB?
Not necessarily. Many cloud providers and managed service partners offer simple deployment and scalable licences so SMEs can migrate incrementally without large in‑house teams.
Can FTTB help reduce office costs?
Yes. By enabling remote work and cloud services, FTTB can reduce the need for physical office space and onsite hardware, lowering long-term operating costs.
How can I get a quote for Vox business fibre?
Contact Vox Business Support at +27 87 805 0500 or email info@voxtelecom.co.za , or visit vox.co.za to view packages and request a bespoke proposal.
How to Choose the Right Internet Plan for Your Household
The Genius Guide to Choosing an Internet Plan:
So, you’ve finally cracked and decided to sign up for Home Wi-Fi. Welcome to the party – or should we say welcome back?
Maybe you’ve had your fingers burned by your ex-ISP. Maybe your father is cost conscious, and you’ve been leeching off the next-door neighbours Wi-Fi (pro tip: 1234Surname is NOT an adequate password). Maybe you’ve moved out, and you’re in the market for high-speed Internet to occupy those lonely nights (minds out the gutter, please). Whatever your reasons, you’re here, and it’s time to get Connected.
We already know that the Internet is the window to the world. Whether a source of endless TikToks or supporting our Netflix addiction, Connectivity makes the world go round. Choosing the right Internet Plan, however, can be more complicated than deciphering why adults choose to do dance challenges. Between the multitude of ISP’s and their respective price plans, it’s a lot.
Sadly, even though this is SA, there’s no Coalition to appease everyone – so we’ve put together a nifty guide designed to help you choose the plan that’s right for you.
When it comes to your Wi-Fi, size does matter. Here’s what we suggest:
1. The Lone Ranger:
Are you riding solo like a Jason Derulo song? If so, you don’t need to break the bank for a 1GB Business line – a modest plan should be sufficient. We imagine you’re not mining Bitcoin, and that your primary needs consist of streaming, surfing, potentially gaming and (if you’re luck) working from home. Why break bank on a Ferrari when a Ford will suffice? If you play within the 25Mbps range, you should be golden here.
2. The Dynamic Duo:
Are you a young couple, or roommates looking to split the bill? 25Mbps may lead to some domestic issues. Double the users would naturally mean double the Connectivity needs – so look around the 50Mbps range (esp. if both parties work from home or have a Netflix addiction).
3. The Whole Squad:
When it comes to families, it’s more about the devices than the amount of people. Seriously, only someone with a household of individuals understand how we accumulate devices. One day it’s two phones, then it’s four, then there’s a tablet, a TV, a teenager with a gaming hobby and a fridge that’s smarter than some of the adolescent inhabitants. The more users generally equals the less merry, meaning 100Mbps and up is where you need to aim.
Usage Habits: What’s Your Internet Personality?
But what about your Usage? Understanding your Internet Personality:
1. The Streamer Squad.
In many households, it’s not entirely uncommon for the people inside to spend more time on Netflix/Amazon/Disney+ (definitely not DSTV) than on, you know, actual human interaction. If this sounds familiar, you’ll require a plan capable of handling pretty much 24/7 streaming needs. If you’re going up to 4K, this gets worse – so work between the 50-100Mbps range for everyone’s peace of mind.
2. The Gamers:
If you’re a gamer, you know all about lag, disconnecting, and the impacts thereof (we have a few broken controllers which can testify in court about this). Fact is, your entry level plans are nowhere near capable of handling serious (or even moderate) gaming needs. What you need are fast speeds and low latency – meaning 100Mbps (or higher, if you can afford it) with a meaty upload speed will ensure less long-term Gaming frustration.
3. The Home Grinder:
If your home is your Fortress of Solitude, where serious work in your pyjamas gets done, then reliable Connectivity is non-negotiable. Remember when you’d take a 5-minute break after hours of studying, only for your angry parent to walk in? Not being able to join an unexpected Teams call is the adult equivalent. Plus, things like Video Calls, large file sharing, and the dreaded VPN all place demands on your Internet – so nothing under 50Mbps (with at least 10Mbps upload) should suffice.
4. The Socialite:
Are you an (shudder) influencer? (Yes, this is a genuine question in 2024). If the answer is yes, then you’re all about Social Media, a few online rabbit holes, and plenty of digital shopping. Herein, a mid-range plan should suffice – with speeds of between 25-50Mbps more than adequate.
Bonus Marks: Factors to Consider when making the final call:
• Availability: remember that not every plan can be connected in your locality. Be sure to identify who and what’s catered for in your area, and plan accordingly.
• It’s in the details: many plans come with throttling or data caps – meaning what you think you’re getting is a bit different from what they provide. Read the fine print so you’re never left wanting (or ranting on Twitter).
• Find the hidden costs: does your ISP offer free Routers or installations? You’d better find out. There’s nothing worse than bill shock – or budgeting a certain amount, then having to pay more.
• Aftercare matters: reputationally, how good does your potential ISP fare (in the words of customers?). Everyone is great when it’s time to pitch – it’s what happens after that matters more.
Let’s wrap it up…
Fact is, choosing the right plan doesn’t have to be a PITA. It’s actually an exciting process – and your gateway to one less thing to stress about. All it takes is a little bit of homework, understanding your needs, and the ability to identify what’s right for you.
And, that’s it. Go forth, conquer, make your choice and enjoy the ride!
Vox launches low-latency, high-performance 5G in South Africa
● Exceptionally low latency ideally suited to manufacturing, gaming and automotive markets
● Increased access to connectivity for more users per tower – up to 100 times more users compared with 4G
● High-speed connectivity that transforms business and consumer communications and service delivery
Vox, a market-leading internet service provider, launched its 5G service on 06 May 2024. Designed to provide users with high-speed connectivity and exceptional performance. The 5G towers connect up to 10,000 users, compared with 200 to 400 offered on 4G, and serve up speeds at least 10 times faster. Enabled by an extensive network of 5G towers across the country, Vox is providing South Africans with next-generation, cost-effective connectivity designed to enhance and transform consumer and business service delivery.
““Our offering is designed to be competitive on both pricing and service delivery, ensuring customers can experience the exceptional speeds and capabilities of 5G within a well-developed, reliable network”, says Chris Boshoff, Senior Product Manager at Vox.”
The service adds immense value to the unique Vox stable of solutions, providing essential 5G services that align with customer needs. Ten times faster than LTE network services, 5G enhances performance across multiple niches that include gaming, home entertainment, business and manufacturing. The low latency of the solution is a critical factor – it improves the transfer time of data between devices; increases the speed at which data traverses the network; enables real-time transactions; and enables high-end technology solutions across multiple sectors and niches.
“The value of low latency cannot be understated,” says Boshoff. “It is an essential ingredient in delivering real-time data analytics and decision-making and it is central to the capabilities of next-generation voice, video and gaming solutions. Within manufacturing, it drives the functionality of Industrial Internet of Things (IoT), for example. In business, it allows for organisations to embrace the remote or hybrid working model as employees have access to exceptional connectivity outside of the office.”
Organisations can also leverage 5G to enhance their artificial intelligence (AI), automation, IoT and data analytics strategies as it ensures data transfer reaches the exceptional speeds required to achieve real-time insight and system management. In addition, anything from remote working to video conferencing to eSports is given a much-needed boost of speed and reliability.
“I think it’s important to acknowledge the significant impact 5G is going to have on the eSports industry,” says Boshoff. “It’s a growing segment in South Africa that’s accessible to all levels of community and drives both inclusion and growth. South Africa is a pool of fresh, untapped talent that’s poised to drive advancements and engagement in eSports.”
The 5G evolution of connectivity through the Vox network opens the door to improved business growth, transformed consumer service delivery -and access to new and innovative services – and creates an attractive investment environment.
“Connectivity is one of the core drivers of growth and the economy,” concludes Boshoff. “Our introduction of 5G forms part of our commitment to supporting a thriving economy and connected community.”
The Vox 5G solution is available in all big cities and some other areas where there is a high population density. with more than 45% population coverage established as of end April 2024. To find out more about the solution visit Vox LTE.
The Impact of 5G on Everyday Life in SA
The impact of 5G is already being felt around the world — from ultra-fast downloads to connected cities. In South Africa, 5G promises faster, more reliable connections for households, businesses and public services, but the full benefits will roll out over time as networks expand.
What is 5G? A quick, practical explanation
5G is the fifth generation of mobile wireless technology. It operates across a wide radio spectrum and brings much higher data speeds, lower latency (the delay between sending and receiving data) and greater capacity than previous generations such as 4G. Practically speaking, 5G means more devices can be online at once with faster streaming, near-instant responses for apps and improved reliability.
Why 5G matters compared with previous generations
- Speed: 5G can be up to 10–100x faster than 4G in ideal conditions, enabling near-instant downloads and high-quality streaming.
- Latency: Much lower latency allows real-time experiences like responsive gaming, remote-control applications and real-time industrial monitoring.
- Capacity: More devices can connect simultaneously without clogging the network — crucial for dense urban areas and IoT (Internet of Things) deployments.
The practical impact of 5G for individuals in South Africa
Faster downloads and better streaming
With 5G, families can stream multiple UHD videos, attend video calls and game online concurrently without buffering. In theory, a 1 GB file could download in seconds rather than minutes — though real-world speeds depend on coverage and device capabilities.
Improved remote work and schooling
Higher-quality video conferencing and faster file transfers reduce the frustrating interruptions experienced on slower networks. For learners, 5G can enable richer digital classrooms and smoother access to online resources.
Health, safety and convenience
Telemedicine consultations become more reliable with higher-resolution video and faster image transfers — a significant benefit for remote communities. IoT devices on 5G can also support solutions such as asset tracking for stolen vehicles or wearable health monitors.
How 5G could transform business and the wider economy
Retail, finance, agriculture and manufacturing
- Retail and finance: Quicker mobile transactions, improved point-of-sale systems and richer in-store experiences with AR/VR.
- Agriculture: Real-time data from sensors can improve irrigation, pest control and crop monitoring, helping farmers increase yields and reduce costs.
- Manufacturing: 5G enables real-time monitoring and automation on production lines, improving efficiency and lowering downtime.
Supply chain and asset security
IoT tracking over 5G supports improved monitoring of goods in transit, reducing theft and loss and providing real-time status updates across the supply chain — with obvious savings for businesses across SA.
Real-world examples and current status in South Africa
Globally, cities are piloting smart street lighting, drone deliveries and connected transport. Locally, 5G coverage is expanding mainly in major metros as infrastructure is upgraded. Some innovative projects — such as drone delivery pilots for medical supplies — have already taken place in parts of Africa, showing how targeted 5G and related tech can support public services.
What will determine the pace of change?
The impact of 5G in South Africa will depend on:
- Network roll-out speed and geographic coverage (metros first, then wider rollout).
- Device availability and affordability for consumers and businesses.
- Local investment in use-case development (health, education, agriculture, manufacturing).
- Regulatory and spectrum allocation decisions.
What to expect in the next few years
Expect incremental improvements rather than overnight transformation. As 5G coverage grows, early adopters will see benefits in home entertainment, remote working and certain business operations. Broader societal shifts — such as smart cities or autonomous transport — will arrive over a longer timeline as ecosystem partners, devices and regulations catch up.
The impact of 5G on everyday life in South Africa will be significant but gradual. Faster speeds, lower latency and greater device capacity will improve how we work, learn and receive services — especially where networks and devices are available. Ultimately, the speed of rollout and investment in local use-cases will determine how quickly South Africans experience the full benefits.
Frequently Asked Questions
- What is the impact of 5G on everyday life?
5G delivers faster speeds, lower latency and greater capacity — improving streaming, remote work, telemedicine and IoT services. - Is 5G available in South Africa now?
Yes — 5G coverage is growing in major metros, but many areas still rely on 4G or 3G while infrastructure expands. - Will 5G make my internet faster at home?
If you are in a 5G coverage area and have a compatible device, you should see significantly faster mobile internet and better performance for multiple simultaneous users. - How will 5G help businesses in SA?
Businesses will benefit from real-time data, better IoT connectivity, remote monitoring and automation that can improve efficiency across retail, agriculture and manufacturing. - When will 5G be widespread in SA?
Widespread adoption will take time — several years — and depends on carrier rollout, device affordability and investment in local services and infrastructure.
Ferraris and Vox 5G: What’s the Connection?
Why would anyone buy a Ferrari and then consistently drive it at just 50 kilometres per hour? It feels like defeating the whole point of the car — it was built for speed. At Vox, we’re not suggesting anyone breaks the law, but we do believe in using things the way they were intended. That includes Vox 5G — designed for top speeds and low latency, not for being shoe‑horned into 4G‑like limits.
A few things we think make sense
- Pouring a brandy and coke instead of brandy and tea: check.
- Using golf drivers at the tee, not on the green: check.
- Grilling meat on the braai, not tofu: check.
- Hiking in proper boots, not expensive Italian shoes: check.
- Using 5G networks for the highest speeds and lowest latency possible: check, check, check!
Vox 5G opens up worlds of possibilities
Unprecedented speed is only the start. 5G brings lower latency, higher capacity and greater bandwidth compared with 4G. Those improvements change how people live, work and play — from smoother live streaming and faster downloads to better cloud collaboration, gaming and video calls. In short: higher performance and new experiences for consumers and industries alike.
Vox 5G is positioned as a fixed data solution that brings Fibre‑like connectivity to customers who want fast, reliable wireless links. That means real benefits for heavy video watchers, gamers, remote workers and households with many connected devices.
Uncapped — but what about Fair Usage Policy (FUP)?
When we say “uncapped” we mean customers aren’t billed per gigabyte, but most plans still include a Fair Usage Policy (FUP). A FUP sets a data threshold (for example 1,000GB or 2,000GB) and describes how speeds are managed after that point. The goal is simple: keep the network usable for everyone by preventing a few heavy users from hogging all the capacity.
FUPs exist to protect overall service quality. Vox makes these FUPs transparent in our Terms and Conditions so customers know what to expect. Think of a FUP like rules on the highway that stop one convoy from permanently blocking the fast lane — it keeps the road moving for everyone.
Raining on the consumers’ 5G parade?
We were surprised to see a provider marketing “5G” but selling fixed plans that are speed‑capped at 30Mbps (R795), 60Mbps (+R200) or 100Mbps (+R400). That’s effectively offering a 4G experience on 5G hardware — like buying a Ferrari for your grandmother and only letting her drive in the slow lane.
Worse, some providers claim “no FUP” in their marketing while reserving the right in their terms to manage speeds and allocations to protect the network. In other words, the promise sounds unlimited, but the small print allows throttling when the operator chooses. For customers still learning what 5G should deliver, that’s misleading at best.
Lower‑priced bundles with small FUP values also give less real value for high‑speed connections. Customers using true 5G capacity will hit those thresholds faster and then face costly top‑ups — again, a 4G experience disguised as 5G.
Moving ahead
5G unlocks new experiences for consumers and businesses, but buyers must do their homework. If a network is selling “5G” with speed profiles that cap performance between 30–100Mbps, ask whether that matches the technology’s true capability — 5G can routinely deliver between 200Mbps and 1Gbps depending on spectrum and deployment.
From our perspective, Vox 5G is built to deliver a genuine, high‑speed experience using top‑tier technology and transparent policies. Our view: 5G solutions should be used for speed — anything less is simply wrong.
Vroom.
Frequently Asked Questions
What is Vox 5G?
Vox 5G is Vox’s fixed wireless 5G offering that delivers high‑speed, low‑latency connectivity for homes and businesses. It’s intended to provide Fibre‑like performance where Fibre isn’t available or as an alternative to fixed lines.
Is Vox 5G uncapped?
Vox offers uncapped packages with transparent FUP thresholds (for example, 1,000GB and 2,000GB). “Uncapped” means you’re not billed per gigabyte, but FUPs can apply to ensure fair network use.
How fast is 5G?
Actual speeds depend on location and network conditions, but 5G has the capability to deliver significantly higher speeds and lower latency than 4G — often hundreds of Mbps and, in some deployments, up to 1Gbps.
Does Vox use speed limits on 5G plans?
Vox positions its 5G offering as a high‑performance product without artificial speed caps; FUPs are transparent and clearly explained in our terms to protect overall network quality.
How do I compare 5G offers?
Check advertised speeds, FUP thresholds, terms and whether the provider reserves the right to manage speeds. Look for clarity and transparency — and whether the product matches the real capabilities of 5G.
No 1 in Teams: Unpacking Voice Solutions with Vox and Operator Connect
A quick and easy way to integrate Voice calling into Teams – no matter where your employees are working from
Using Microsoft Teams has proven itself as an excellent platform for calling, holding meetings and collaborating with colleagues working remotely or from office spaces in different parts of the country. Teams has been proven to keep effective communications going among skilled colleagues no matter where in the country – or the world – they might be based.
Did you know that in addition, with Microsoft Operator Connect, businesses can quickly and easily integrate Voice calling into Teams, saving on costs and enhancing communications and efficiencies further?
As a Microsoft Operator Connect partner, Vox hosts and manages the infrastructure required for VoIP (Voice over Internet Protocol, or calls made over the internet) as well as PSTN[1] calling (meaning calls made over landline), using Teams, powered by Microsoft Azure.
By enhancing the integration of Vox’s low-latency, quality-controlled Voice Network with Microsoft Teams, Operator Connect offers streamlined, fully-managed Vox Voice services and radically improved call quality. With Operator Connect, users can make, receive, transfer, forward and put a Voice call on hold from any location via a Teams-enabled computer or smart device.
Vox and Microsoft Operator Connect
Customers can connect their existing phone numbers to Microsoft Teams or obtain new numbers, manage their calling plans, and configure their call routing right from within Microsoft Teams. This is particularly helpful for the IT department – your technicians can quickly assign numbers without needing to go through external providers, and can manage everything from one place.
By subscribing to Operator Connect, Teams users get a telephone number on which they can make and receive calls. Users can call any phone number in the world and receive calls from anyone in turn, from their mobile phone or computer.
With Operator Connect, Teams replaces the company’s old handsets, and users make and receive phone calls directly within Teams.
Benefits of partnering with Vox and Operator Connect include:
- Migrate your current Vox Voice services or port numbers from your existing operator quickly and easily (Geographic and Non-Geographic numbers).
- Operator Connect is designed to be easy for the IT team to use from the Teams Admin Centre.
- The solution is budget-friendly: One of the benefits of Operator Connect is that by enabling Voice calling directly from Microsoft Teams on PC or mobile phone, no other hardware is required.
- Vox provides tech support and service level agreements (SLAs) for excellent trouble-shooting and ongoing reliability.
- Significant savings: With either Unlimited or Post-Paid Voice packages to choose from, Vox will tailor a calling plan suited to your business needs.
- Every customer receives the most secure and value-rich solution as default, with active 24/7/365 fraud monitoring and guaranteed 99.9% uptime, with punitive SLA clauses should we not deliver on our promise.
- Quality of service: Your Microsoft Teams and Voice traffic is prioritised above all other traffic travelling across your Fibre connection. This means that your Teams and Voice calls will not be interrupted by other activity happening on your network. This is a proprietary service offered by Vox on your Vox home or business Fibre last mile link.
Teams and Vox: A Winning Combination
Subscribing to Operator Connect is not difficult at all – just click here to enquire, and then a Vox expert will contact you and guide you through the quick and simple subscription process.
Once you accept, we’ll establish a trunk connection for you, assist you to provision users and assign phone numbers directly from the Teams Admin Centre so you can start making calls – it’s friendly on the bottom line, hassle-free, secure and tailored to your unique business requirements.
Simply subscribe to Operator Connect from Vox and leave the rest to us.
[1] The PSTN (Publicly Switched Telephone Network) is the network that carries your voice calls when you call from a landline or cell phone. It refers to the worldwide network of voice-carrying telephone infrastructure, including privately-owned and government-owned infrastructure.
Fibre to the Home: How Fast is Fast Enough?
Slow internet isn’t just annoying; it also costs time and productivity. Whether you’re joining an important Teams call, uploading large work files, streaming 4K video or gaming online, insufficient speed creates delays, buffering and poor call quality. Choosing the right Fibre to the Home plan reduces interruptions and keeps your household or small business running smoothly.
Nobody wants to look like a zombie in a bad freeze-frame moment.
So there you are: working from home, and one minute away from joining the most important conference call of the week.
Your outfit, hair and outward demeanour are all on point. You have great input to share when it’s your five minutes in the spotlight.
And then your Internet speed lets you down.
You are hit with the dreaded freeze-frame scenario in which your eyes are closed – but only halfway – giving you the dreaded Undead-Look-of-the-Day.
Never mind the hair and outfit: perhaps it’s time to upgrade your Internet speed.
When Good Internet Goes Bad
Slow internet can have clearly negative effects on people’s lives, including detrimental results on efficiency, communication, and access to information and opportunities. For example, slow internet can:
- Reduce productivity: Slowing down work processes and making it harder to access and share information.
- Have a negative effect on communication: Causing delays and disruptions in online conversations and video calls.
- Limit access to online resources and opportunities: Certain websites and services may not load or function properly.
- Affect your leisure time: Slowing down your streaming and gaming down-time.
From faster file downloads to interruption-free video and music streaming, you don’t have to be an IT expert to appreciate the benefits of high-speed internet service.
How Fast is Fast Enough?
Your internet speed sets the framework for what you can do online, so it needs to be able to support your daily internet usage.
Ranging from less than 1 Mbps (very slow) to 5,000 Mbps (really fast), you can choose an internet plan to suit your needs. We recommend that a good download speed is at least 100 Mbps, while a good upload speed is at least 10 Mbps.
Let’s take a look at understanding the parameters of your internet speed in relation to your devices and usage.
- Number of devices: If you have multiple devices (for example computers, smartphones, smart TVs, gaming consoles, etc.), you’ll want a higher speed to accommodate simultaneous usage without slowdowns.
- Consider your specific needs: For basic web browsing, email and social media, a moderate speed should be fine. However, if you work from home and need to be online on platforms such as Teams, or else you enjoy streaming high-definition videos or participating in online gaming, you’ll benefit from faster speeds.
- Upload versus download speed: Internet speeds are often quoted in terms of both download and upload speeds. The first number is the download speed and the second is the upload speed. If you frequently upload large files (such as videos or photos), prioritise a good upload speed.
- Future proofing: As technology evolves and your own needs change, having a faster connection can prevent the need for upgrades later – so it’s wise to choose a speed that allows for future growth.
The table below shows how you can match your needs to your speeds, and you can check out some of our current offerings here.
How About a Speed Test?
Higher internet speeds results in faster downloads and uploads – so you could notice that your internet searches are bringing up results faster, while your movie and audio downloads take just seconds.
On the flip side, if there are too many devices or users trying to use the internet connection at the same time, you’ll notice a lag, which is known as latency.
To conduct a speed test, you can:
- Go to speedtest.net
- Go to mybroadbandspeedtest
- Download the Nperf App.
For a more accurate speed test:
- Connect a LAN cable directly from the router to your computer or laptop.
- Perform the broadband test from the ONT/CPE to your device.
The bottom line: Why live with a situation in which slow internet causes tasks that should be quick and easy to become time-consuming and difficult?
At Vox, we have multiple solutions for your every speed requirement. We like to call it ‘The Vox Factor’.
FAQs
Q: What internet speed do I need for remote work and video calls?
For reliable remote work and multi‑participant video calls, aim for at least 100–200Mbps download with 10+ Mbps upload. If multiple people work from home simultaneously, choose higher tiers or symmetrical options.
Q Is 100Mbps enough for a typical family?
Yes, 100Mbps is a strong baseline for a family streaming HD video on several devices, browsing and video calling. Heavy 4K streaming or multiple simultaneous uploads may need higher speeds.
Q:What is symmetrical fibre and do I need it?
Symmetrical fibre provides the same upload and download speeds. It’s useful for content creators, frequent file uploaders, and businesses that require reliable two‑way performance.
Q How can I get the most accurate speed test results?
Use a wired connection from your ONT/CPE to a computer, close other apps and test at different times (peak and off‑peak). Use reliable tools like Speedtest.net or Nperf.
Q: What if fibre isn’t available at my address?
If Fibre to the Home isn’t yet available, Vox offers LTE and 5G, Wireless and Satellite options and works with FNO partners to expand coverage. Use the availability tool to see current options and timelines.
Q: Does a higher Mbps plan reduce latency?
Higher Mbps improves throughput but doesn’t always lower latency. Latency depends on network routing and congestion; however, better plans and lower contention ratios typically give a more responsive experience.
Q: How many devices can a 200Mbps plan support?
A 200Mbps plan comfortably supports multiple simultaneous 4K streams, several online gamers and multiple work‑from‑home users. Exact performance depends on device usage patterns.
Q: Are there cost‑effective ways to future‑proof my connection?
Choose slightly higher tiers than your current need, opt for symmetrical plans if you upload often, and check for bundle or contract options that include upgraded equipment and support.
Good Things Come in 3s
The days of on-site PBX systems connected via theft-prone, vulnerable copper cables are gone.
Even in today’s digital era, every organisation still needs to make and receive telephone calls. And with as many as 28.2% of American employees working in a hybrid manner, and up to 16% of companies fully remote[1], businesses have found that Cloud-based phone systems have helped employees – and therefore the companies they work for – to remain productive.
3CX is a leading global, software-based Cloud PBX provider that uses Voice over Internet Protocols (VOIP). This innovative brand has made the business world sit up and take notice.
3CX is accessible via the Cloud over any means of data connection, and empowers organisations to embrace hybrid working without sacrificing the essential features and functions needed for their business. In South Africa, according to the BrandMapp 2023 annual survey, 53% of employed adults earning R10,000+ per month are working remotely or according to a hybrid work model[2].
Embrace the Future of Communications
The days of on-site PBX systems connected via theft-prone, vulnerable copper cables are gone.
As a hosted phone system – meaning a Private Branch Exchange (PBX) – using VoIP, 3CX eliminates the need for legacy infrastructure. Instead of relying on traditional copper lines, your business can make calls over the Internet and have access to a wide range of advanced features, such as video calling, instant messaging, an integrated call centre, mobile applications and more.
3CX was founded in 2005, when VoIP was still an emerging technology, and since then, it has gone on to establish itself as a global leader in business communications. Today, the company is a Cloud PBX leader empowering more than 600,000 customers across 190 countries.
You could think of 3CX as being the pioneers in the Cloud PBX space: the Cloud PBX provider that dared to dream beyond traditional boundaries, making communication smoother, smarter and more efficient. And as one of the largest 3CX partners in South Africa, Vox is proud to carry a 3CX Titanium partner status – 3CX’s highest partner tier, reserved only for 3CX all-stars – and offers tailored solutions for businesses of all sizes. Our Advanced Technical Certification guarantees you excellent service and support.
How Can 3CX Help Your Business?
Many people still want to be able to contact a business through a voice call, as they feel more comfortable talking to a person, instead of sending emails into the ether that may or may not be read – let alone receive a reply. Combine this with the new world order in which people work from home at least some of the time, and 3CX is a winning choice.
With 3CX, you can ensure that your business operates smoothly, while also keeping the costs of communication down. Because the company uses the Internet to transmit and receive calls, 3CX provides more features while allowing for better flexibility.
With one unified system, your team is able to work efficiently from anywhere at no extra cost – so there is no need to purchase any add-ons for web conferencing, mobile apps, live chat, business text messaging and Facebook integration, because they are all included in the annual cost. Employees can easily make inbound and outbound calls in or outside the office.
As a hosted phone system, 3CX offers great functionality and reliability across desktop and mobile devices, and can also be used with conventional SIP phone handsets.
At Vox, we work with respected SIP phone providers like Yealink, SNOM and Gigaset. 3CX has evolved from its roots as a PBX phone system to a complete communications platform, offering customers a simple, flexible and affordable solution to call, video and live chat. Your business will be enabled to increase productivity and enhance customer experiences, while cutting costs and giving management something to smile about.
And with 3CX and Vox, there’s a lot to get excited about, because this partnership is not just about phone calls – it’s about transforming the way you do business with 24 / 7 support when you need it.
As a Titanium 3CX partner, let Vox help your business to keep growing, without outgrowing your phone system.
[1] Info obtained from Forbes report: Remote Work Statistics & Trends In (2024) – Forbes Advisor
[2] https://www.linkedin.com/posts/whyfive_hybridwork-brandmapp-newinsights-activity-7159136052845129729-tQ7i/
Vox achieves Ruckus Elite Partner status: businesses to benefit from increased Wi-Fi performance
As part of efforts to bolster the full bouquet of offerings and solutions it can build for businesses in South Africa, leading internet service provider Vox has announced that it has achieved Ruckus Elite Partner status as of the 2023 calendar year. Having selected Ruckus Networks, which has been early to market with the launch of a new Wi-Fi 7 enterprise solution, the Elite Partner status bolsters Vox’s ability to deliver reliable end-user experiences for businesses.
Ruckus Networks builds and delivers networks that outperform in an array of challenging and unique environments. Vox, which is renowned for building robust business connectivity solutions, has been building internal expertise with Ruckus technology over the past eight years.
“Vox delivers solutions that ultimately support the end user. Our solutions are made up of various aspects, including fibre, and Wi-Fi is an important part of a well-designed solution. The Ruckus platform has enabled us to bring robust connectivity to businesses because of its stability and reliability. This has been crucial to the trust we have built up as a brand. Achieving Elite Partner amplifies the value we can bring to our customers,” says Craig Blignaut, Product Manager: Wi-Fi at Vox.
Referring to the focused effort Vox has put into upskilling the business, Werner Wentzel, Territory Account Manager at Ruckus Networks says the relationship is mutually beneficial. “We share the aligned vision of bringing top-tier, reliable and robust solutions to end users in the country. Vox’s commitment over the past eight years has rightly culminated in the Elite Partner status,” he says. “Vox achieved the Top ISP in terms of sales in 2021 and 2022 and so the Elite Partner achievement builds on this momentum.”
Blignaut says that the status has resulted in a significant increase in partner engagement, and is supported by additional engineer certifications. He explains that there has been a mandated commitment in the business for staff to complete Ruckus training. This resulted in exponential growth of Ruckus products in the market through Vox. “This mutually beneficial relationship is obviously valuable to Vox and Ruckus, but it is incredibly important for the industry in terms of the indepth knowledge of Wi-Fi technology,” he says.
Ultimately, while celebrating the milestone is important, says Blignaut, the partner status will benefit businesses that need robust, reliable and future-proofed connectivity solutions. “As more and more devices become Wi-Fi 7 enabled, businesses will be able to enter the next wave of technology with confidence, building on the exceptional reliability they already have with our solutions generally, and the Ruckus platform specifically.”
