No swearing chatbots here, if you please…
Did you hear the true story about the AI chatbot that swore during a ‘conversation’ with a customer and called itself ‘the worst delivery service’ to the same annoyed user?
Or the one about the customer who was queued for around three and a half hours when he put in a request to cancel his Internet subscription?
Of course, here at Vox, we pride ourselves on the fact that this kind of horror story wouldn’t happen with our Customer Support options!
Let’s take a look at how our Customer Support services are geared to help you during setup moments or challenges.
First, a quick dive into why customer support is so incredibly important to us.
In This Together
Connectivity lies at the heart of everything we do at Vox and we are passionate about keeping people connected, for the benefit of both individuals and the wider community and economy. We know that every connected family or business is able to belong to the online world, with access to easier opportunities including financial services, news access, and educational possibilities.
And so, whenever you may have issues with your connectivity, we know how important it is to be able to go to Customer Support quickly and efficiently.
You can see the central importance of our customers in our motto: ‘Stay connected together’ – we know that without our customers, there is no Vox! Our customers lie at the heart of our business, and it’s critically important to us that we know they are satisfied with our products and services.
By taking pains to offer excellent customer service, we are attaching values to our company’s brand and showing by example that we care about the people who purchase our products and services. We also know that great customer service sets us apart from the competition and strengthens our market reputation.
So how do we offer our Support Services?
Getting Help at Vox
It all begins with our Vox Contact page, where you will firstly find collated information on any network outages that might be taking place, perhaps due to planned maintenance or unplanned infrastructure outages, as well as a link to our Help Centre.
The Help Centre sets out different divisions to guide you to where you can get targeted help for your problem, for example Accounts and Billing, issues with Fibre to the Home or Business, LTE and 5G or Satellite, and Vobi or Email – to name just a few. Click here to see the full range of help options, including General Account Queries, Logging a Service Request, and Compliments and Escalations
General account queries
087 805 0530 or 087 805 0500
accounts@voxtelecom.co.za
Logging a Service request
087 805 0530 | 087 805 0500
support@voxtelecom.co.za
help@voxtelecom.co.za
Compliments & Escalations
talk2us@voxtelecom.co.za
Going back to the primary Vox Contact page, here you will find phone numbers so that you can call our Customer Support contact centre and speak to an agent – you can also choose to email. For existing customers, the details are as follows:
Consumer Support
087 805 0530
help@voxtelecom.co.za
Business Support
087 805 0500
support@voxtelecom.co.za
If you are not yet a Vox customer, but would like to be, the following details will help you:
Consumer Sales
087 805 0003
sales@voxtelecom.co.za
Corporate Sales
087 805 5050
corporatesales@voxtelecom.co.za
Fibre Home Sales
087 805 0990
FTTH@voxtelecom.co.za
Dear Customer – You are Valued
As outlined earlier, connectivity lies at the heart of Vox. Getting our customers connected is the role of our engineers and Project Management Office. Helping to stay connected is where Customer Service plays a hugely important role.
Please contact us whenever you may have the need, or any questions. We’ll help you to get connected again as soon as possible – and we promise that you won’t be queued for hours and hours, or be subjected to cheeky chatbots.
We pride ourselves on our personal service, and we know that it’s incredibly poor service to send out an email with the subject line ‘Dear [valued customer]’.
At Vox, we say instead: Dear Customer – you are valued!
About Author
