Industry: Recruitment

About PRN Staffing
Established in 2015 by Managing Director Paul Jacka, PRN Staffing is a specialist recruitment company that has fast become recognised as a leader within the local financial recruitment industry.

The niche company currently has seven dedicated staff members, whose main objective it is to provide the best talent for organisations that require a reliable, all-inclusive, financial placement solution. The talent they appoint ranges from debtors and creditors, to chartered accountants and bookkeepers. The company head office is based in Cape Town, with a smaller office located in Johannesburg.

The Business Challenge
Because of the nature of their business, it’s imperative that PRN Staffing have a super-fast Internet connection at all times. “We also needed an affordable and reliable voice solution,” explains Jacka. “We deal with our clients and candidates telephonically and via email on a constant basis.

“Having a super-fast and effective connection was critical as any form of downtime would be a disaster for PRN Staffing. All offers, CVs and messages come in electronically- as do deals, company responses and candidate appointments.”

Jacka says that prior to adopting Vax’s services, the compa­ny were using ADSL and phone lines from a local telecom company. “It wasn’t a disaster, but we did have a lot of downtime,” Jacka explains. “Speeds weren’t as fast as what we have now, and the customer service we received was terrible. They always passed the buck and never took responsibility when services went down – which was often.”

The Business Solution
Jacka was introduced to Vox via the landlord that owns his company’s premises in Gardens. Fibre was already installed in the building, and Vox Regional Sales Manager Andrew Pasvol assisted with the application process for PRN Staffing to obtain an FTTB bundle (that includes Voice over IP [VoIP] and data) from Vox.

Vox meets all my company’s needs from start to finish.

Implementation
“The entire process only took a few weeks,” says Jacka. “It was done professionally – there were no hiccups or company downtime as fibre was already in the building. It was seamless.”

Jacka also has a Vox LTE layover at his Johannesburg branch, and has Vox Fibre to the Home (FTTH) installed at his personal residence. “Vox truly is a one-stop shop that meets all my, and my company’s, needs from start to finish,” he says. “They have different solutions for different people.”

Vox FTTB is a reliable and dedicated service, where the customer and their needs come first.

Benefits
Before PRN Staffing adopted the Vox FTTB bundle, he says his and staff’s morale would get affected every time his ADSL and phone lines would go down: “I do understand that downtimes happen, but not being able to work for extended periods of time is hugely frustrating for not only myself but my staff, too.”

“The speed of Vox FTTB is fantastic – far superior to our previous solution – and Vax’s customer service is on another level. If the fault is with them, they take ownership. Logging a ticket is simple, and all issues get resolved timeously. Vox FTTB is a reliable and dedicated service, where the customer and their needs come first.”

While Jacka says he has no plans to extend his business as he prefers it to be niche, he does say that he would upgrade his Vox FTTB bundle if need be it PRN Staffing does expand.

“We will definitely upgrade our current contract if we get busier,” he says. “What’s great about Vox, is our tailored business package can grow as we do. I highly recommend Vox to my industry peers – and have been doing so ever since we first started using their services.”

Our tailored business package can grow as we do

About Vox
Innovation and insight combine in Vox, a market leading end-to-end integrated ICT and telecommunications company. We have an enviable track record of meeting the needs of thousands of consumers, SM Es, large corporates, and public sector organisations. Thanks to our dedicated staff of more than 1 500 people – and our several hundred business partners countrywide – we set the benchmark for service delivery by connecting people through best-of-breed technology.

From data to voice, as well as cloud, business collaboration and conferencing tools, Vox offers intelligent solutions that connect South Africans to the world, supporting entrepreneurs, customers and commerce, whilst practicing values of integrity, choice and service excellence in all of its dealings.