Let Vox Take Care of Your Organisation’s Voice Requirements While You Concentrate on Business Operations
The quality of a company’s customer service can be the reason a customer chooses one product over another. Someone who has a pleasant experience with employees, a company website or a physical store will be more likely to continue to support that business.
An exceptional customer experience has become a key differentiator for companies, especially in environments where similar product offerings and services are offered by multiple competitors – in other words, in a saturated market. And ensuring efficiencies over Voice communications has a key role to play in delivering great service. How your customers experience their voice-to-voice interactions with your employees can play a critical role in shaping their perception of your brand.
Even in the digital age, many people still want the option of contacting a business through a Voice call, as they feel more comfortable talking to a person, instead of sending emails into the void that may or may not be read (or replied to). It’s critical for your business to make sure that these Voice interactions take place to a consistently high standard. Great communications nurtures effective relationships with clients and business contacts, which will benefit a company in the long term.
Training your employees to be pleasant and efficient to your customers is guided by your company’s top management and its HR policies. Enabling them with the right communications platforms is where Vox comes in.
Voice and UC Solutions Extend the Communications Technology Suite
Voice and Unified Communication (UC) solutions are entirely cloud-based. Instead of telephone lines, all you need to make and receive VoIP (Voice over Internet Protocol) calls is a broadband Internet connection, with dependable Wi-Fi to connect your call. One of the major advantages of this communications technology is being able to include Voice, Video conferencing, instant messaging, and other communication capabilities onto a single platform.
Vox’s Business Voice Services give your company the assurance of a tailored Voice and UC solution that meets your specific needs and your budget. Ideally, you want the technology to fade into the background, allowing you to focus on your business and your customer experiences.
It’s important for a business to know that its VoIP partner’s network – for example 3CX and Operator Connect – is certified by the respective OEM products that they offer. After all, when a customer is calling with a query or problem, they will be further inconvenienced (read: incensed!) if the call drops. It’s therefore critical that the network across which the VoIP traffic will travel – the foundation underlying the communications technology – is of a consistently high standard.
Vox carries out rigorous testing with each of our partners to ensure compatibility of our network with their platforms, to deliver a seamless service that is guaranteed to work.
Vox Advanced Voice Solutions: An Overview
Vox offers a number of advanced Voice and Unified Communications offerings, and we’re able to provide your business with a tailor-made, best-fit solution. Our offerings for companies include the following:
- Vox provides multiple PBX offerings, both on-premises and cloud, including 3CX. Vox is a Titanium 3CX partner, the highest ranking that can be achieved.
- Our Business Voice solutions are cloud-based and we host and manage all infrastructure. The quality network that we use is established in secure data centres and connected via a Fibre backbone, with full redundancy from a failover and power perspective.
- MS Operator Connect is a quick, easy and convenient way to add Voice calling into your organisation’s Teams offering.
- Save money: Vox’s Rated Voice plans are geared to your organisation’s needs, whether your employees make large volumes of outbound calls, or you only want to pay for what you use. If your organisation employs 50 people or less, we provide a fixed monthly fee for unlimited voice calls.
- Concierge support for mission critical environments: Similar to comprehensive household insurance, our highest plan ensures extensive coverage if the unexpected strikes, allowing you to enjoy peace of mind knowing that your business is protected in the case of a high-risk incident.
Click here to find out more on choosing the best Voice offering for your business.
Now to the Business of Communication
So – you’ve ticked all the boxes for your company’s Voice and Unified Communications solutions. With the technology running seamlessly in the background, here are some upfront ways to improve your customers’ Voice and UC interactions and their overall satisfaction.
- Prioritise employee training and development: Invest in training programmes that focus on developing soft skills such as active listening and clear communication, to handle customer inquiries effectively. Also provide regular performance feedback to your employees, to highlight skills as well as areas for improvement.
- Implement a proactive communications approach: Reach out to customers before they contact you, for example with a notification about potential service disruptions or special offers, or as a follow-up after a service. The beauty of unified communications is that it includes text-based messaging as well as Voice calls.
- Nurture a customer-centric culture: Request feedback from customers about their experiences, and put a system in place where this feedback is reviewed and promptly acted upon.
Enhancing customer experience in your business requires a combination of advanced technology, well-trained employees, proactive strategies and a strong focus on customer-centricity.
Vox takes care of the foundational Voice and UC technology while your company takes care of business in the ways that you know best, to maximise your customer experience and keep your business growing, while also reducing costs. Call us on 087 805 0300 with any questions you might have on our Voice Services, or leave your details here and we will contact you.
About Author
