Affordable High-Speed Broadband, Plus Value-Adds, for Every South African

Is that all? The importance of offering ‘more’ in a saturated environment

Today’s world is defined by Connectivity in ways that seemed unimaginable when the clock first ticked over into the current millennium. Whether it’s WhatsApp, X, LinkedIn, Pinterest, Facebook, Snapchat or TikTok, people love being connected, and online is here to stay.

Here at Vox, Connectivity lies at the heart of everything we do.

As a leading South African Internet Service Provider (ISP), we are all about connection, communication and conversation – but we also know that we’re not alone. The local telecoms landscape has more than 20 ISPs in operation – you could call it a saturated market.

And so Vox goes above and beyond to offer our customers more than the competition – you definitely won’t hear the phrase: ‘Is that all?’ about any of our offerings! At the heart of our multiple solutions is the goal of being able to offer every South African access to affordable high-speed broadband.

Let’s take a look at how we can get our customers connected.

Dealing With Market Saturation

In addition to high-speed broadband, Vox provides many excellent value-adds. As well as lightning-fast Internet, we offer Wi-Fi solutions to keep you connected; cost-effective and quality Voice over Internet Protocol (VoIP) offerings; energy back-up products for power outages; and even cell boosters to enhance your mobile phone experience – no more ‘dead’ zones in the house!

You can look to Vox for the following:

• Our connectivity solutions begin with Vox Fibre, which comes with value-added extras upon sign-up, like free installation and a free-to-use router.
• When Fibre is unavailable, other options are provided:
  • Vox Wireless presents high-speed, fixed Microwave Data Connectivity that uses the most innovative microwave technology on the market. It comes with free installation, meaning more money to invest in your business.
  • Consumers and businesses also have the option of choosing Fixed LTE, 5G, and satellite, depending on factors such as their needs and budget, and geographic location.
• To ensure that our customers get the most out of their Internet solution, we supply best-of-breed Wi-Fi devices, which allow you to maximise your Wi-Fi experience. We also offer managed Wi-Fi network solutions, which enable remote software, firmware updates and reduced technician callouts with remote troubleshooting and fault remediation. Additionally, our expert advice is always available to enhance your overall network experience.
• We also provide excellent access to power solutions for those times when the power goes down, to keep your Wi-Fi running even in an energy outage.
• Vox’s shared Mobile Data offering is an ideal mobile wireless solution for a family with multiple SIM-enabled devices, to keep everyone connected while maintaining control over your mobile data bill using our simple online portal.

What Sets Our Connectivity Options Apart?

Vox offers our clients high network availability and an extensive national footprint, as follows:

• We have a huge range of subscription and pricing solutions, and our sales agents will help you choose the best package for your needs, rather than upselling you on the most expensive.
• Vox subscribers, both consumers and businesses, have the option of adding backup Internet solutions to their Fibre packages (like LTE or Wireless) to ensure they stay online all the time.
• Our Proactive Network Monitoring offers safer, more secure Internet access and lower latency.
• A 24/7/365 in-house Service Centre is available for troubleshooting and incident response for all our customers, across any product.
• As far as Voice offerings are concerned, we believe that we’re the number 1 VoIP provider in the country.
  • Individual consumers and SMEs can make use of our Vobi softphone application, which is unique to Vox, and allows customers to make and receive high quality Voice and Video calls over Wi-Fi, 3G, 4G-LTE and 5G on the Vox network.
  • Organisations can make use of our Titanium partnership (the highest status possible) with global cloud PBX leader 3CX, to experience a comprehensive communication platform that includes Live Chat, WhatsApp, Facebook, SMS and Video Conferencing.

Vox teams are situated in multiple locations across the country, supported by our extensive footprint of over 1 000 business partners to ensure that our customers receive fast, efficient service wherever they are, whenever needed.

Value-Added Service Offerings

We take full responsibility for all our technical implementations and systems, from concept to installation.

• The Vox Service Centre offers immediate support to all our customers.
• The Service Centre also continuously monitors all of Vox’s networks and infrastructure, to ensure that quality of service is always maintained.
• Specialist product managers are assigned to oversee each portfolio, for continuous research and development to ensure each product is always of the highest standard.
• An extensive team of account managers and technical engineers offers convenient customer service and solution implementation.
• If you’ve decided to upscale your business with better Connectivity, don’t stop there! Vox can also organise a customised domain and email address for you, to turbocharge your professionalism, as well as taking care of your email archiving needs with the most comprehensive and hassle-free cloud email and compliancy solution on the market.
• There’s always a good time to sign up with us – you could win with our ‘Refer a friend’ campaign, and there’s always a fabulous promo running that allows you to sign up and save.

Expertise, innovation and superior quality products are at the heart of Vox. Ultimately, we have everything required to meet our customers’ needs at every stage of their journey – both now, and in the future – and that’s how we keep South Africans staying connected together.

With us, there’s always more.